"CBIC aims to systematize grievance redressal mechanism for MSMEs"

The Central Board of Indirect Taxes and Customs (CBIC) is looking at ways to provide a greater systematized grievance redressal mechanism, particularly for MSME and dispute settlement mechanisms, said its chairman Vivek Johri on Friday.

He said that the department also wants to improve data quality in the returns. The chief also informed that the board is working on an SoP for enforcement actions by GST field offices and is profiling taxpayers by using artificial intelligence and machine learning.

Johri was speaking at the GST Day celebration to mark five years of the indirect tax regime.

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