Can the digital maturity of MSMEs in the post-COVID era be a measure to assess creditworthiness?
No single sector remains untouched by the massive transformation brought by the global pandemic.
Micro, small, and medium enterprises (MSMEs) are no different.
In fact, as the pandemic continued and lockdown restrictions became more stringent, more and more consumers were pushed to take the digital route to conduct their business. This gave the pace of formalisation and digitalisation of MSMEs a huge boost.
From strengthening digital payments, managing distance transactions, and promoting direct-to-consumer (DTC) models to increasing digital commerce, the immediate benefits of digital interventions are vast.