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  • Financial Express

Banks step up investment in digital infra

Large and mid-size banks are spending more for enhancing digital capabilities as the current user interface of mobile applications and websites need a revamp with a better human touch, said senior bankers and experts.

State Bank of India chairman Dinesh Khara in a post-earnings press conference said the lender was investing heavily into analytics to acquire customers on the asset side. “Last year, around the March quarter, we had underwritten about Rs 20,000-odd crore (of loans through digital channels). This year, we have already underwritten about Rs 29,000 crore, so that is the kind of growth we are seeing.

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